Simply put, any business interested in marketing with certainty knowing which ads are working, which agents or locations are performing well, and making the most of every sales opportunity.

What’s Driving Leads provides you a phone number so you can track which ads are generating leads and what’s happening once your agents have them on the phone. If you’re a franchisee or business with multiple locations we can create a group sitenumber that allows calls to be routed to the zip code location of the callers choosing. For example, a national dance studio with multiple locations could have a number like1.800.Ball.Room and whatever zip code the caller enters the call will be routed to the dance studio closet to the entered zip code.

Softphone, Landline, Mobile Phones, or SIP

Want to route calls directly to agents on their browser? No problem. Our call queues and tracking numbers can route calls to a landline, mobile phone, SIP endpoint, or to the browser-based softphone. Ensure complete coverage no matter where your agents are and reduce the complexity and cost of your contact center hardware.

Forward Tracking Numbers Anywhere

Tracking numbers are placed in your ads, on your website, and used by your agents. They are forwarded to any number or computer of your choosing in 35 countries. Route calls to landlines, mobile phones, or softphones, and set up completely customized routing patterns such as schedule-based, availability, round robin, or simultaneous. Keep it simple or make it as complex as you need it. It’s all included.

Geographic Call Routing

Are you a regional or national business or a franchise and want to get calls into the hands closest to the caller? Georouting provides an elegant solution to automatically distribute calls based on the location of the caller. Georouting is completely customized by you and easy to update.

Simply add locations and radiuses for each agent or dealer and then choose routing preferences between them.

• Route by zip code or area code
• Set up routing rules for overlapping dealer territories
• View reporting to show how many calls are routed to each location
• Upload hundreds of territories at once and make batch updates as you have changes
• Set up default call routes for when caller is not covered by one of your territories

Let Voice Analytics Do the Reporting for You

Use high quality transcriptions to quickly scan calls and identify points of interest and patterns. Set up keyword pattern rules and our software watches for calls that meet your criteria using speech to text analysis. Call sounding like it’s going south? Management gets an immediate alert.  Looking to categorize calls based on products mentioned? Set up auto-tagging rules and report filtering is done automatically for you. The possibilites are endless and save management a ton of time in escalation, interpretation, and reporting.

Call recordings are always available and can be used by management or agents to review calls and see caller history.